Guarantee and Return Policy
The DizzyFIX (device only) comes with a 30-day customer satisfaction guarantee. If, for any reason, you are unhappy with the device please return it to the original place of purchase in its original packaging with the original receipt. Only items purchased from this website can be returned to the address below. Items purchased via a distributor or retailer must be returned to the distributor or retailer.
In the case of a device purchased from this website, assuming it is in resalable condition, you will receive a full refund minus actual Shipping and Handling (which can be higher or lower than the flat Shipping and Handling rate charged at the time of purchase) and a 15% warehouse restocking fee. Refund = (Amount paid - S&H) * 0.85
Before returning your DizzyFIX, please email us for an RMA number. If you have a suggestion for how we can improve our product or service, please also include that in your email.
Returned items should be labeled as follows:
DizzyFIX: [RMA number]
Integrated Fulfillment Management Services Inc.
7351 Vantage Way
Delta, BC, Canada V4G 1C9
Clearwater Clinical is proud to provide a limited 1-year warranty period on manufacturing and workmanship defects. This excludes damage through misuse or mistreatment or any other causes of device failure except manufacturing and workmanship defects. The DizzyFIX should not be exposed to temperatures above 40 degrees Celsius as this may results in damage to the device and voids the warranty. The device should not be opened or modified. The warrantor will, at its discretion, provide you with a replacement or refurbished device, at no cost, once the original device is returned within the 1-year warranty period with the original receipt. This warranty applies to the original owner only. No other express or implied warranties exist except as listed above. Customers must contact Clearwater Clinical Limited prior to returning goods to obtain an authorization number.
Clearwater Clinical products are not a substitute for medical advice or the attention of a physician. While the information offered is intended to be of help to the user, this in no way establishes a doctor-patient relationship between the user and Clearwater Clinical Ltd. or any Clearwater Clinical Ltd. Employee/Representative.
The DizzyFIX is designed for single customer use only. The DizzyFIX is not a substitute for medical advice or the attention of a physician. While the information offered here is intended to be of help to the user, this information in no way establishes a doctor-patient relationship between the user and Clearwater Clinical Ltd. or any Clearwater Clinical Ltd. Employee/Representative.
Although BPPV may be correctly identified and treated by this device, the use of this device does not rule out other pathology. Customers experiencing other symptoms not described in the manual may have another underlying disease process. If this is the case you should seek medical attention.
Customers who have limited motion of the neck should consult with their physician before performing this maneuver. The particle-repositioning maneuver should always be performed with care and in the presence of another person. User assumes all risk of injury. Clearwater Clinical Ltd. is not responsible for loss or injury either related to use of the DizzyFIX device or other conditions suffered by the user.